01 / A Better House, Inc.
Long time hospitality professional and Certified Sommelier with 50+ years of experience in all facets of the business.
My name is Tom House.
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“Tom House has become synonymous
with class & success.”
Celebrity Service, exceptional wine knowledge, and a lifetime of hospitality expertise.
Staff training & guest experience
Operational assessments & reports
Certified sommelier expertise
Decanting & tableside service
Restaurant & Nightclub Consulting — Over 50 Years of Hospitality Excellence
Founded by Tom House, A Better House, Inc. provides expert restaurant and nightclub consulting, staff training, operational development, and Undercover Evaluations.
With more than five decades of hands-on experience, from dishwasher to owner and every position in between, Tom has helped launch, manage, and improve some of South Florida’s most recognized hospitality establishments.
His extensive experience / client list includes Hidden Harbor, The Golden Spike, Yesterday’s, September’s, G. Willikers, G. Wizz, Facade, East City Grill, Cafe Maxx, Hot Chocolates, 32 East, Vic & Angelo’s, The Office, BurgerFi, Jimbo’s Sandbar, Bobbie Sue’s BBQ, Revolution Nightclub, Gryphon Restaurant & Club, Ernie’s Italian Chophouse, Coco Asian Bistro, Mama Asian Noodle, Thai Spice, The Little Chalet, Yakuza, One Door East, and Valentino Cucina Italiano.
Tom’s signature Celebrity Service Seminar is an entertaining, interactive two-hour training experience designed to dramatically improve guest satisfaction, employee performance, and sales.
Drawing on decades of experience as a professional server, a role he continues today, Tom teaches the psychology of hospitality, anticipating guest needs, proven sales techniques, and the secrets of extraordinary service.
Primarily focused on front-of-house staff and management, these motivational seminars welcome employees from every department and have even concluded with standing ovations.
Tom personally stands behind his training methods with a commitment to measurable improvements in service and sales.
Better Service. Stronger Sales. The Celebrity Service Difference.
From initial planning to opening day, Tom provides hands-on guidance through every stage of launching a restaurant or nightclub.
Known as The Traveling General Manager, he brings the experience, confidence, and leadership to assemble teams, develop operations, train employees, and help owners turn ambitious concepts into successful establishments.
Discover what really happens in your establishment when management isn’t watching.
As an experienced hospitality consultant and longtime food and service critic, Tom conducts comprehensive Undercover Evaluations, delivering detailed, time-stamped reports identifying operational strengths, service deficiencies, potential employee theft, and opportunities to improve profitability.
Following an evaluation, Tom can work directly with management and employees to implement improvements, including his Celebrity Service Seminars. Alternatively, clients may preserve his anonymity for recurring evaluations every two to three months.
Whether opening a new establishment, improving an existing operation, or transforming your service culture, Tom House combines five decades of practical experience with proven strategies to increase sales, strengthen service, and maximize profitability.
The ultimate goal? To transform your restaurant or nightclub into A Better House.
Tom HouseLetters from the people Tom has worked with, and the training records behind a career in hospitality.
“I would not have made it to the finish line without him.”
Drew Baker, Managing Principal
Twice Removed
With over 30+ years of experience as one of the most trusted Luxury Suite Attendants, Tom continues to provide exceptional service to A-list celebrities, NFL owners, and VIP guests at major events throughout the year.
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As Thai Spice’s consultant, Tom secured a new liquor license, introduced live entertainment and happy hour, modernized the wine list, and maintained five-star operational standards.
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Tom played a key role in launching Oceano Kitchen, establishing exceptional standards of service and operational efficiency that quickly made this wood-fired restaurant one of Lantana’s hottest dining destinations.
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Tom conducted multiple undercover evaluations at Vic & Angelo’s locations in Palm Beach Gardens and Delray Beach, Florida, assessing service standards and overall guest experiences at these upscale Italian dining destinations.
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Tom conducted multiple undercover evaluations at The Office in Delray Beach, Florida, assessing service standards and overall guest experiences at these upscale Italian dining destinations.
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Tom provides Oceans Grille with hospitality consulting expertise and social media management, strengthening its reputation, customer engagement, and brand visibility.
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As Sommelier and Consultant at this exclusive “playground for the rich,” Tom worked with Chef Giovanni Rocchio to maintain exceptional service standards for a discerning clientele.
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Tom began the difficult hiring process months before opening, and put together an excellent front of the house staff. Tom’s years of experience and never-ending patience throughout all facets of the long opening process was invaluable.
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Tom House worked at this award winning restaurant in Delray Beach, Fla. for eleven years. Serving high profile clientele is the norm here. Catered to individuals and private V.I.P. party events upstairs on a regular basis.
Through hands-on consulting and staff training, Tom improved operational efficiency, elevated service standards, and helped Coco Asian Bistro achieve significant improvements in sales and guest satisfaction.
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The hottest newest restaurant in Pompano Beach, Fla Yakuza owners brought Tom House in for staff training and fine tuning of the front of the house service, including bartending and table service. Tom continues to work closely with the owners solving problems as needed.
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Tom was the opening Consultant from construction to Grand Opening. Hired, trained and supervised staff for 5 months in this high-end Italian Chophouse.
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Opening their first restaurant in the USA, they turned to Tom House as their consultant. Tom took them from construction to day one, hiring, training and continued working with The Little Chalet after opening.
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"Just 2 weeks after Tom delivered his Celebrity Service Seminar at Bistro 17, we received a 4-Star Review in The Miami Herald for our restaurant service and food. I recommend his program to all restaurants."
Darrel Broek - Owner.
Tom’s consulting transformed the restaurant’s food, service, live entertainment, and daily operations, addressing serious Health Department violations that had previously threatened fines and closure.
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The Chaîne des Rôtisseurs, founded in 1248, is the world's oldest international gastronomical society, dedicated to preserving the pleasures of the table. Tom was honored to work with this prestigious organization.
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From the first sip to the last course.
From its Grand Opening, Tom helped establish Revolution as one of Fort Lauderdale’s premier nightclubs and live music venues. He oversaw staff hiring, developed the VIP and bottle service program, and served as Assistant General Manager for two months.
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Jazziz Bistro, an ultra-modern restaurant and nightclub concept, enlisted Tom to conduct his Celebrity Service Seminar, resulting in significant improvements in staff efficiency, sales, and service standards.
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Tom’s Celebrity Service Seminar earned a standing ovation from the staff, who enthusiastically embraced the proven techniques and hospitality insights gained from his decades of industry experience.
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Tom’s repeated Undercover Evaluations dramatically improved sales and service expertise at Death or Glory.
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Based in Fort Lauderdale, Florida. Available for hospitality projects near and far.
A personal conversation about your restaurant, your team, and the experience you want to create.
As your restaurant consultant, I bring decades of experience and a trained eye to every aspect of your restaurant or nightclub, from the quality of guest service and employee performance to the overall efficiency and profitability of your operation.
I’m Tom House, a Fort Lauderdale hospitality professional and Certified Sommelier with 50+ years of experience in all facets of the business. I work with owners, managers, and staff to improve sales, service, and efficiency.
A full dining room is only part of the picture. Service quality, sales techniques, staffing, and daily operations all deserve a closer look. My Undercover Evaluation includes an in-depth written report delivered to the owner identifying opportunities for improvement.
Absolutely. Hire me to turn your “broken restaurant,” around, or bring me in to deliver my 2-hour seminar to transform your front-of-house team. My signature Celebrity Service Seminar is an engaging, interactive training experience for FOH employees and management, focusing on the psychology of exceptional guest service, proven sales techniques, and the tricks of the trade I’ve garnered over decades in hospitality.
Yes. I’ve helped launch restaurants and nightclubs from their earliest planning stages through the grand openings. I bring the confidence, experience, and patience needed to assemble, train, and prepare a strong front-of-house team for a successful opening.
You’ll find client testimonials throughout this website, from my work with the NFL at the former Sun Life Stadium (now Hard Rock Stadium) in Miami Gardens, to restaurants and nightclubs across South Florida, past and present. Browse testimonials from restaurant and nightclub clients by tapping “View Recommendation” to read their actual letters of recommendation for A Better House, Inc.
I’m based in Fort Lauderdale, Florida, with extensive experience throughout South Florida. I’m available to travel anywhere in the USA or internationally to help you successfully launch or dramatically improve your hospitality business. Email me at contact@abetterhouse.biz or call (954) 240-2765, and let’s discuss how I can help you achieve your goals.
(954) 240-2765
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